All lettings agents and property managers have a legal requirement to register with a Government-approved redress scheme.
The scheme means tenants, prospective tenants and landlords dealing with lettings agents in the private rented sector, as well as leaseholders and freeholders dealing with property managers in the residential sector, can complain to an independent body.
The redress scheme aims to raise standards in the private housing sector by making it easier for tenants and landlords to complain about poor service.
Read the Government's guide to the lettings agents and property managers redress scheme
Lettings agents and property managers must register with one of the three approved redress schemes:
Each scheme publishes a list of members on its website so tenants, prospective tenants and landlords can check to make sure a lettings agent or property manager has joined a scheme.
The council can impose a fine of up to £5,000 in cases where a lettings agent or property manager has failed to join an approved redress scheme.
If you suspect a lettings agent or property manager in the borough has not joined a Government-approved redress scheme, you can report it to us by emailing housingoptionsteam@rugby.gov.uk or calling (01788) 533833.