We asked Helen Cole some questions about her role at Rugby Borough Council.
As lead officer of the Housing Services Team, what does your job involve?
I am three months into my new role, which includes the management of our gypsy and traveller site in Ryton-on-Dunsmore, Woodside Park, and leading the council's team of tenancy sustainment officers who each cover a patch in the borough.
I offer the officers support and guidance with cases, and work with officers to tackle high-level cases.
What's the best part of the job?
So far, encouraging the growth and development of the team while making a difference for our tenants.
And the worst part?
No worst parts as such, as I really love a challenge.
What three things would you like to achieve in your role during 2023?
I'd like to support the team to be more proactive on the estates and housing schemes, streamline some of our work processes and review our procedures.
What inspired you take on this new role?
Having been a tenancy sustainment officer for eight years, I felt my experience could really help support and guide the council's team of officers.
And what do you count as your biggest achievement in the role?
It's still early days, but ultimately I want to ensure the team provides a first-class service to our customers.