Customer Charter

We affirm a culture of high-performing, customer-focused work. We are a caring council and put the needs of our residents, partners and local businesses and staff at the forefront of all the decisions we make and the actions we take.

We respond promptly to customer enquiries, concerns and complaints and escalate to the correct team and officers. We give customers reasonable expectations of timeframes and ensure their enquiry is handled professionally and competently.

• View and download our Customer Charter document