All lettings agents and property managers have a legal requirement to register with a Government-approved redress scheme.
The scheme means tenants, prospective tenants and landlords dealing with lettings agents in the private rented sector, as well as leaseholders and freeholders dealing with property managers in the residential sector, can complain to an independent body.
The redress scheme aims to raise standards in the private housing sector by making it easier for tenants and landlords to complain about poor service.
Read the Government's guide to the lettings agents and property managers redress scheme