If you want to speak to us about your housing, please get in touch with us.
Your feedback allows us to address your concerns directly and gives us valuable information about how we deliver our services.
Whether it's a comment, compliment or complaint, we want to hear from you. You can call us on (01788) 533533 or simply complete an online form on our website.
Report a repair or issues with anti-social behaviour
If you want to contact us to report a repair required at your property or issues with anti-social behaviour from council tenants, please use the online forms on our website to ensure we can deal with your request efficiently and effectively.
Report a repair
Report anti-social behaviour
If you have an issue with your rent, please call us immediately (01788) 533533 so we can try to help. You can find more information about your rent on our website.
View more information about your rent
Housing Ombudsman
The council has signed up to the Housing Ombudsman Complaint Handling Code, which aims to enable landlords to resolve complaints raised by tenants quickly.
Under the code, we have published a self-assessment which details how we deal with complaints.
If you make a complaint to us and do not agree with our response, you have the right to appeal. If you remain unhappy with how we have handled your complaint, you can contact the Housing Ombudsman.
The Housing Ombudsman website contains a range of information which you might find useful.
Visit the Housing Ombudsman website