All council tenants were invited to complete a satisfaction survey in October 2023 as part of the Regulator for Social Housing's new system to assess the standard of services and quality of homes provided by social landlords in England.
The council has now published the results for the 2023/24 Tenant Satisfaction Measures survey.
Based on the responses, the overall satisfaction score from tenants who completed the survey was 74.4 per cent.
We intend to use the feedback from tenants to prioritise improvements to services during 2024/25.
You can read the results on the following pages or download the results, together with the covering letter which was sent to tenants with the survey, the survey itself, and a summary of how the council conducted the survey.
Download the Tenant Satisfaction Measures survey results for 2023/24
Download the Tenant Satisfaction Measures survey
Download the Tenant Satisfaction Measures survey covering letter
Download the summary of how the council conducted the Tenant Satisfaction Measures survey