Have your say and make a difference
Have your say and make a difference
Tenant Engagement - Our Offer
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Our Opportunities |
Rugby Borough Council aims to:
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Join our Tenants Panel – Help us take a close and careful look at our communications, policies and procedures. The Tenants Panel meet 4 times per year at the Rugby Art Gallery and Museum. Please get in contact to express your interest and become a Panel member Take our annual Tenants Satisfaction Survey - Available October – January every year. Consumer Standards Groups – New for 2025, are you interested in one of the following areas?
Transparency, Influence and Accountability – Does RBC treat tenants with fairness and respect so they can access services, raise concerns, when necessary, influence decision making and hold their landlord to account, this includes meeting diverse needs, hearing tenants’ views and how we handle complaints? Tell us what you think. Neighbourhood and Communities – Does RBC engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes and includes dealing with anti-social behaviour? Tell us what you think. Tenancy – Does RBC allocate and let homes fairly? Do we manage our tenancies well? Tell us what you think… Get involved in monitoring the services you receive - If you have a communal garden or indoor communal space help us monitor your gardening service and/or cleaning service. We supply a checklist for you to note your comments about the services and we feed back to our contactors and to you. Join our Estate Inspections – We inspect our estates twice a year, once a year for Independent Living Schemes, join us and let’s keep our estates tidy and free of anti-social behaviour.
Rugby Borough Council Website Regeneration Tenants Workshop Join in and learn more about your Fire Risk Assessment - If your scheme has an annual Fire Risk Assessment you can be involved in this, work with our expert fire risk assessors to ensure the best arrangements are in place in your scheme.
Informal Drop-In sessions & Coffee Mornings/Afternoon Teas These activities give us the opportunity to work together so you can influence and scrutinise our strategies, policies and services.
Call: 01788 533 533 Inbox us on Facebook: Rugby Borough Council tenants' news | Facebook
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Information about Landlord Services - Our Offer |
Our Information |
Rugby Borough Council aims to provide tenants with accessible information about: Available landlord services, how to access those services and the standard of service tenants can expect. Standards of safety and quality tenants can expect homes and communal areas to meet. Rent and service charges payable by tenants. Responsibilities of Rugby Borough Council and the tenant for maintaining homes, communal areas, shared spaces and neighbourhoods.
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We provide information about our services in the following ways:
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Rugby Borough Council aims to inform tenants about their rights and our legal obligations, particularly in relation to:
Rugby Borough Council’s obligation to comply with health and safety legislation. Tenants’ rights including: The right to a home that is fit for human habitation. The right to receive notice of a proposed visit to carry out repairs or maintenance or to view the condition and state of repair of the property. The rights of disabled tenants to reasonable adjustments. |
We publish 4 editions of our Tenants Newsletter each year.
Spring – Neighbourhood and Communities Summer – Safety & Quality Autumn – Transparency, Influence and Accountability
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Performance Information – Our Offer |
Our Performance Information |
Rugby Borough Council meets the Regulator of Social Housing requirements in relation to the Tenant Satisfaction Measures. |
Annual Tenants Survey - Rugby Borough Council has an annual tenants survey, it is a postal survey, sent to all our tenants, it takes place October – January and the results of the survey and other performance information collected for the Tenant Satisfaction Measures are provided to the Regulator of Social Housing in June and published annually to our tenants in the Autumn Edition of our tenant’s newsletter.
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Complaints – Our Offer |
What we are doing |
Rugby Borough Council has a Customer Feedback Policy. It covers:
Our Complaints Policy and complaints handling process. What tenants can do if they are dissatisfied with the outcome of a complaint or how it was handled. We undertake an annual self assessment of our policy and practices on complaints against the Complaint Handling Code of the Housing Ombudsman Service. This self-assessment is published on our website.
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Our Customer Feedback Policy is published on our website.
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