Have your say and make a difference

Rugby Borough Council is committed to providing tenants with opportunities to shape and influence our strategies, policies, and services.   

Rugby Borough Council offers tenants opportunities to shape and review landlord strategies and policies. We also encourage and support tenants in leading activities that empower them to have their say. 

Our opportunities 

New ways to get involved in 2025 

From 2025, we’re excited to introduce new ways for tenants to get involved. Tenants will be able to join virtually, making it easier than ever to take part in meetings, tenant groups, and workshops – all from the comfort of your own home. Whether you prefer joining on your phone, tablet, or computer, getting involved is now more flexible and accessible. To find out how to join in virtually, please email rbc.tenants@rugby.gov.uk  

Join our tenant's panel  

Help us to carefully review our communications, policies, and procedures. The tenants panel meets four times a year at the Rugby Art Gallery and Museum. If you're interested in becoming a panel member, we encourage you to get in touch and express your interest. 

Take our annual tenants satisfaction survey 

This opportunity is open annually from October to January. See the results from the previous year. 

Consumer standards groups 

Starting in 2025, the consumer standards groups will hold in-person meetings four times a year. This opportunity is ideal for tenants with an interest in the following areas: 

Safety and quality 

Does Rugby Borough Council provide homes that are safe, and provide an effective repairs and maintenance service? We’d like to hear your thoughts. 

Transparency, influence and accountability  

Does Rugby Borough Council ensure tenants are treated with fairness and respect, enabling them to access services, raise concerns when needed, influence decision-making, and hold their landlord accountable? This includes addressing diverse needs, listening to tenants’ views, and managing complaints effectively. We’d like to hear your thoughts. 

Neighbourhood and communities 

Does Rugby Borough Council collaborate with relevant parties to ensure tenants live in safe, well-maintained neighbourhoods and feel secure in their homes? This includes addressing anti-social behaviour effectively. We’d like to hear your thoughts. 

Tenancy 

Does Rugby Borough Council allocate and let homes fairly? Do we manage our tenancies well? We’d like to hear your thoughts. 

Other ways to get involved 

Oversee the services you receive and help us keep an eye on your communal garden, in your independent living scheme or block of flats. We provide you with a checklist to record your observations and feedback on the services. Your feedback will be shared with our gardening team, and we will keep you updated on service improvements. 

For the checklist, please contact your independent living coordinator, housing officer or email rbc.tenants@rugby.gov.uk 

Estate inspections  

We inspect our neighborhoods twice a year and Independant Living Schemes are inspected once a year. You can join in with the estate inspection in your neighborhood by emailing rbc.tenants@rugby.gov.uk or by talking to your housing officer. This way we can work together to keep our neighborhoods safe, tidy and free of anti-social behaviour.

Check our inspection schedule for 2025 to see upcoming estate inspections in your neighbourhood.  

Join us for one of our interactive tenant workshops and focus groups, in these sessions we will work together to make improvements to specific areas of focus through tenant feedback and input.  

Telephone surveys    

We’re committed to continually improving our complaints service and the overall tenant experience. We invite tenants to take part in a short telephone survey following the resolution of their complaint. Tenant feedback helps us understand what we’re doing well and where we need to improve. We use the feedback gathered to shape service improvement and inform staff training, ensuring a fairer, more responsive service for everyone. 

Current sessions include: 

• Rugby Borough Council website improvement tenants' workshop 
• Annual tenants survey focus groups 
• Disability reference group 
• If your scheme has an annual fire risk assessment, you can participate in the process. By working with our expert fire risk assessors, you help ensure the best arrangements are in place for your scheme 

We offer: 

• Informal drop-in sessions and coffee mornings/afternoon teas 
• 'Cuppa with a Coppa' sessions 
• Seasonal events and activities 
• Consultations about any changes to services 
• Providing support for clubs and activities that tenants wish to take the lead on 

Supporting tenant-led activities  

We are committed to supporting tenants in leading and initiating activities that help build strong, connected communities and empower tenants. Through tenant-led activities, tenants can have their say, shape their neighbourhoods, and make a real difference. If you are currently involved in, or would like to start, a tenant-led activity, please contact us at rbc.tenants@rugby.gov.uk 

Showing our appreciation 

We value your time and feedback, we offer a £10 shopping gift card to tenants who attend certain engagement sessions which take place outside of their scheme or neighbourhood. 

When you get involved and share your views with us, we will provide feedback to let you know how your contribution has influenced our decision making and delivery of services. 

Contact us: 

rbc.tenants@rugby.gov.uk 
01788 533533 
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